After establishing a computer network, every organization requires the process of network support and maintenance. Prompt resolution of issues during incidents is of utmost priority. However, achieving such a level of efficiency is not possible without purposeful planning, prerequisites, and necessary forecasts. Preparing essential network documentation, system hardware and software inventories, user profiles, and scheduling visits and services are effective steps toward achieving this goal and position.

The support process begins with solutions such as weekly visits and providing technical support to the organization's IT staff, deploying part-time and full-time network support teams at the customer's location, and extends to preparing essential network documentation, system hardware and software inventories, user profiles, and designing scheduled visits and services.

 

Some of Nadian 's services in the field of network support are as follows:

  • Signing annual network support and maintenance contracts
  • Providing preventive services on a weekly, monthly, and quarterly basis as per the contract
  • Collecting and preparing inventories of existing computer equipment
  • Preparing detailed specifications for servers, systems, switches, routers, and providing equipment inventories
  • Maintaining and supporting passive network equipment including cables, ducts, outlets, and patch panels
  • Maintaining and supporting active network equipment including switches, routers, and ADSL modems
  • Maintaining and supporting the hardware of network workstations
  • Constantly monitoring hardware and software to reduce problems and minimize resolution times
  • Deploying an expert within a maximum of 2 hours
  • Providing online network support
  • Providing phone support
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